bomgar-session-manager.exe

Bomgar Session Manager

CPU Usage

N/A

Memory

N/A

Location

N/A

Publisher

N/A

Priority

High

Recommendations

Keep Bomgar components up to date from official channels, monitor for suspicious activity, and ensure only authorized sessions are allowed. Regularly audit install directories and verify signer certificates.

What is bomgar-session-manager.exe?

Bomgar Session Manager, bomgar-session-manager.exe, is the central coordinating service for Bomgar remote-support sessions. It orchestrates the lifecycle of a session, negotiates encryption, launches the actual session client, and routes keyboard/mouse and screen data between technician and user. It runs under admin or user context as needed and is started by the Bomgar launcher or the admin console.

The executable acts as the session orchestrator: it negotiates TLS with the Bomgar cloud or on-premises gateway, authenticates the user and technician, and ensures a secure channel for input, output, and file transfer. It does not perform full remote control by itself, but coordinates the components that do.

Is bomgar-session-manager.exe Safe?

Yes. When obtained from the official BeyondTrust Bomgar distribution and installed by an organization, bomgar-session-manager.exe is a legitimate component designed to support remote assistance. It runs with appropriate privileges, is digitally signed by the vendor, and integrates with the Bomgar infrastructure to establish secure, auditable connections. If you are unsure about its origin, verify the install path, signer, and version against your IT department's records before making changes.

Is bomgar-session-manager.exe a Virus?

Not in itself. bomgar-session-manager.exe is a legitimate remote-support executable when provided by Bomgar/BeyondTrust and installed from an official source. However, attackers may masquerade with similar names. Always verify the digital signature, file path, and hash, and compare with your organization’s approved software list to rule out spoofed or malicious variants.

How to Verify Legitimacy

Check File Location: Confirm the file sits under a legitimate Bomgar folder, such as C:\Program Files\Bomgar\Session Manager\bomgar-session-manager.exe, not a random temp or user-writable directory.
Verify Digital Signature: Open file properties and ensure a valid signature from BeyondTrust or Bomgar Corporation with a trusted timestamp.
Check File Hash: Compute the SHA-256 hash and verify against the hash published in your enterprise software catalog.
Scan for Malware: Run an updated antivirus/EDR scan and check for any related suspicious processes or network activity.

Red Flags: Unsigned binaries, unexpected install directories, multiple copies running concurrently, unusual network activity from the process, or a mismatch between the file path and your Bomgar deployment can indicate impersonation or tampering.

Why is it Running?

Reasons it's running:

Coordinating authorized remote sessions: The process acts as the central controller for Bomgar remote support sessions, ensuring that a technician can connect securely only after proper authorization.
Managing session lifecycle and prompts: It handles the session lifecycle events, prompts user consent, and coordinates tools required for remote viewing, file transfer, and control.
Maintaining secure communication channels: The executable negotiates encryption keys and maintains secure channels to Bomgar gateways, protecting data in transit.
Launching and coordinating session components: It initializes subcomponents that perform screen sharing and input redirection during a remote session.
Running under admin-controlled deployment: IT admins install and configure Bomgar, and the Session Manager is started as part of that deployment to support ongoing assistance.

Can bomgar-session-manager.exe be disabled?

Common Problems

Common Causes & Solutions

: Verify network connectivity, ensure the Bomgar service is running, check firewall rules and corporate proxies, and confirm the correct server URL and license status in the admin console.
: Update to the latest Bomgar client, ensure only a single instance is running, and review logs for stuck sessions or orphaned processes. Restart the service if needed.
: Check for intermittent network issues, verify TLS certificates, review session logs, and confirm there is no conflicting antivirus or firewall blocking traffic.
: Ensure the root and intermediate certificates are trusted, install updated enterprise root CAs, and validate that the Bomgar server certificate matches the expected hostname.
: Verify that the user is on a compatible Windows edition, confirm that the Bomgar session UI components are not blocked by group policies or antivirus, and reinstall if necessary.
: Add the legitimate Bomgar installation folder to the allowlist, ensure signatures are valid, and coordinate with security to whitelist the process.

Frequently Asked Questions

What is bomgar-session-manager.exe and what does it do?

It is the central manager for Bomgar remote-support sessions, coordinating authorization, encryption, and routing of input/output during a technician session.

Is bomgar-session-manager.exe safe to run on my computer?

Yes, when obtained from an official Bomgar/BeyondTrust package and installed by your organization. Verify the digital signature and install path to ensure legitimacy.

Can bomgar-session-manager.exe be a virus or malware?

The executable itself is legitimate when from Bomgar. Malware may masquerade with similar names; always confirm the signer, path, and hash before allowing it to run.

Why is bomgar-session-manager.exe running if I didn’t request support?

If your organization uses Bomgar, a technician may initiate a session with your consent prompt. If unsure, contact IT or security to verify the session.

How do I disable or remove bomgar-session-manager.exe?

Disabling may interrupt support. Use Windows services or the Bomgar admin installer to stop or uninstall components, following your organization’s change management process.

What should I do if I suspect tampering with the Bomgar components?

Check digital signatures, compare hashes against the approved catalog, and run a malware scan. Notify your security team and document any mismatches.