bomgar-file-transfer.exe

Bomgar File Transfer (bomgar-file-transfer-exe)

CPU Usage

N/A

Memory

N/A

Location

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Publisher

N/A

Impact Assessment

The file transfer executable participates in secure, audited file movement during remote sessions. It may access temporary directories and user-protected data under session context, but is restricted by Bomgar’s policies and encryption. If misused, it could enable exfiltration; proper authentication, logging, and endpoint protection mitigate risk.

Recommended Actions

If bomgar-file-transfer-exe is present on a system where Bomgar is not deployed or there is any doubt about the session legitimacy, isolate the host, run a full malware scan, and contact IT security. In authorized environments, ensure Bomgar software is up to date, review session logs for transfers, and enforce least-privilege access for the account running the process.

What is bomgar-file-transfer.exe?

bomgar-file-transfer.exe is the dedicated executable in Bomgar’s remote-support stack that handles secure file uploads and downloads during a live technician session. It coordinates with the Bomgar client and session manager to move documents, configuration files, and remediation assets between the remote user’s machine and the technician. In managed environments, it may run briefly during transfers or as part of the session lifecycle.

The file implements the transfer protocol used by Bomgar’s remote-support suite, leveraging TLS for encryption and a controlled sandboxed directory for temporary storage. It communicates with the Bomgar Session Manager to enforce permissions, session scope, and audit logging, ensuring transfers occur under policy-managed security.

Is bomgar-file-transfer-exe Safe?

Bomgar-file-transfer-exe is a legitimate component of the Bomgar BeyondTrust remote-support platform. On systems where Bomgar is installed and a remote session is active or scheduled, this executable facilitates secure file exchanges between the technician and the end user. It uses the Bomgar client’s security model, including authenticated sessions and encryption, and it should appear only in environments that have Bomgar software deployed by approved IT teams. If Bomgar is installed and you recognize the admin's remote session context, this process is a normal, expected part of remote support operations. If you see it on a system without Bomgar deployment or outside of an approved session window, investigate for potential misuse and verify with IT.

Is bomgar-file-transfer-exe a Virus?

While bomgar-file-transfer-exe is not a virus when deployed by an authorized Bomgar/BeyondTrust installation, any executable can be misused if obtained from an untrusted source. A legitimate copy will reside in the official Bomgar installation path, be digitally signed by Bomgar Corporation, and only run in the context of an approved remote-support workflow. If you encounter this executable without Bomgar in your environment, or it appears in unexpected directories, treat it with caution and run a full security scan, verify signatures, and confirm with your IT team before allowing any file transfer activity to proceed.

How to Verify Legitimacy

Check File Location: Verify the executable is located under an approved Bomgar installation path, e.g., C:\Program Files\Bomgar\Remote Support\bomgar-file-transfer.exe
Verify Digital Signature: Open the file properties and confirm a valid digital signature from Bomgar Corporation or BeyondTrust. The certificate should be trusted and not show warnings.
Check File Hash: Compute and compare the SHA-256 hash with the hash provided by your administrator or Bomgar support portal using: Get-FileHash -Algorithm SHA256 -Path 'C:\Program Files\Bomgar\Remote Support\bomgar-file-transfer.exe'.
Scan for Malware: Run an up-to-date anti-malware/EDR scan on the file and surrounding Bomgar components to ensure no tampering or concurrent threats are present.

Red Flags: If bomgar-file-transfer-exe appears outside of a known Bomgar deployment, runs without an active remote session, or is located in an unexpected user profile directory, it may indicate unauthorized software or a potential masquerade. Unexpected digital signatures, missing or revoked certificates, or unusual network behavior during transfers are additional warning signs.

Why is it Running?

Reasons it's running:

Active remote-support session: A technician and user have an ongoing support session that requires transferring files (logs, patches, or configuration files). The process starts to manage those transfers securely.
Background file transfers: Policies or automated workflows may trigger file exchanges (e.g., pre-session checks or post-session remediation) that cause the executable to launch in the background.
Software update or policy sync: Bomgar components may launch the transfer binary during scheduled maintenance, updates, or policy synchronization with the Bomgar Cloud or on-premises server.
User-initiated transfer within a session: During a live session, users or technicians initiate selective file transfers, causing the file-transfer executable to run to complete the operation.
Session logging and auditing: The transfer component may initiate file exchanges to enable complete audit trails, ensuring evidence of what was transferred and when.

Can I Disable or Remove It?

Common Problems

Common Causes & Solutions

: Ensure the Bomgar client is up to date, limit concurrent transfers, and verify that antivirus or EDR isn’t scanning the transfer in a way that adds overhead. Check for large files or corrupted transfer queues and retry with smaller batches.
: Open Bomgar-required ports and ensure VPN or corporate network policies permit outbound TLS connections to Bomgar services. Validate that the transfer path is not blocked by security filters and that user permissions allow file access.
: Confirm installation integrity by reinstalling Bomgar components if needed, verify the executable’s digital signature, and ensure the installation path is not altered by user actions. Check logs for start failures and confirm session context.
: Verify the executable’s signature and path against approved Bomgar deployment. If legitimate, whitelist the process or adjust security policies. If uncertain, quarantine and run a malware scan before allowing transfers.
: Retry transfer with a smaller chunk size, verify source integrity, and ensure network stability. Check for interruptions during the transfer window and confirm end-to-end encryption is intact.
: Audit session history and confirm with IT/security whether a technician session was authorized. If not, isolate the device, revoke credentials, and perform a full security investigation.

Frequently Asked Questions

What is bomgar-file-transfer-exe?

It is a core Bomgar component that handles secure file exchanges during remote-support sessions, allowing technicians to transfer logs, patches, and other assets between the client and the support agent.

Is bomgar-file-transfer-exe safe?

Yes, when deployed by an authorized Bomgar installation and used within an approved session. Verify the digital signature and installation path to distinguish it from malicious impersonators.

Can I disable bomgar-file-transfer-exe?

Disabling may be possible via Bomgar Console policies or enterprise security baselines. It should only be done if your organization explicitly restricts remote-file transfers and you understand the impact on support capabilities.

Why does bomgar-file-transfer-exe run on startup?

It can launch during session initialization or pre-session checks to prepare secure transfer channels. If your organization uses Bomgar for support, a startup appearance is expected; otherwise it may indicate an unattended session.

How do I verify bomgar-file-transfer-exe's legitimacy?

Check the installation path, validate the digital signature from Bomgar Corporation, and optionally compare the SHA-256 hash with the value provided by your admin. Run a malware scan if anything seems suspicious.

What should I do if I don’t recognize bomgar-file-transfer-exe?

Treat it as suspicious until verified. Check the system for Bomgar installation, contact IT/security, and perform a malware scan. Do not allow transfers from unknown sources or sessions.