Quick Answer
viber-telemetry.exe is safe. It is the legitimate Viber telemetry agent that collects usage data to improve performance, reliability, and feature quality while the app runs.
Is it a Virus?
NO - Safe
Should be located in C:\Program Files\Viber\Telemetry\viber-telemetry.exe
Warning
Telemetry processes may run in background
Multiple background tasks are typical; excessive resource use may indicate an issue
Can I Disable?
YES
Disabling from startup will stop telemetry, but Viber features may be minimally affected
What is viber-telemetry.exe?
viber-telemetry.exe is the background telemetry agent for the Viber messaging app. It collects anonymized usage data, error reports, app performance metrics, and crash details to help improve reliability, startup speed, feature quality, and network efficiency across Windows and other supported platforms.
The process runs as a low-privilege service that periodically uploads telemetry packs to Viber servers. It coordinates with the main client, uses batched submissions, and respects user privacy by aggregating data before transmission.
Quick Fact: Telemetry components are designed to run without user interaction and protect privacy by aggregating non-identifiable data.
Types of Telemetry Processes
- Telemetry Service: Core background process for data collection
- Upload Manager: Batches and sends telemetry data to Viber servers
- Error Reporter: Captures crash and fault information for diagnostics
- Analytics Agent: Gathers feature usage metrics
- Updater Check: Verifies telemetry-related config upon updates
- Power Optimizer: Adjusts telemetry activity when on battery
Is viber-telemetry.exe Safe?
Yes, viber-telemetry.exe is safe when it is the legitimate file provided by the official Viber distribution and located in the correct program folder.
Is viber-telemetry.exe a Virus or Malware?
The real viber-telemetry.exe is NOT a virus. However, malware sometimes disguises itself with similar names to trick users.
How to Tell if viber-telemetry.exe is Legitimate or Malware
- File Location: Must be in
C:\Program Files\Viber\Telemetry\viber-telemetry.exe or C:\Program Files (x86)\Viber\Telemetry\viber-telemetry.exe. Any other path is suspicious.
- Digital Signature: Right-click the file in Explorer → Properties → Digital Signatures. Should show a valid signature from "Viber Media S.à r.l.".
- Resource Usage: Normal telemetry runs at low CPU usage and minimal memory. Constant high resource use may indicate tampering.
- Behavior: Telemetry runs in the background and only sends anonymized data with the app running. It should not prompt for actions or connect unexpectedly when Viber is closed.
Red Flags: If viber-telemetry.exe is found in unusual folders (like Temp or AppData), runs when Viber is closed, has no digital signature, or shows suspicious network activity, scan your system with antivirus software. Be wary of similarly named files.
Why Is viber-telemetry.exe Running on My PC?
The telemetry agent runs to collect data for performance improvements, crash reports, and feature usage analytics; it also ensures telemetry can upload when Viber is active or in the background.
Reasons it's running:
- Active Viber Usage: Viber or background services interact with telemetry to capture user experience metrics.
- Background Data Collection: Telemetry runs in the background to prepare reports even when Viber isn’t in the foreground.
- Startup Initialization: Telemetry starts during Viber launch to load necessary telemetry pipelines.
- Error and Crash Reporting: If Viber encounters errors, the agent collects crash data for diagnostics.
- Config Synchronization: Telemetry updates its configuration and sampling rates from the Viber server.
Can I Disable or Remove viber-telemetry.exe?
Yes, you can disable viber-telemetry.exe. This will stop telemetry collection but may slightly affect issue diagnostics and feature optimization.
How to Stop viber-telemetry.exe
- Disable From Startup: Open Task Manager → Startup tab → Disable Viber Telemetry
- Exit Viber: Close the Viber app completely; telemetry will idle until next launch
- Background Apps: In System Settings or Privacy options, restrict background app activity for Viber
- Group Policy (Advanced): On managed devices, disable telemetry via policy if permitted
- Reinstall Without Telemetry: If necessary, reinstall Viber and opt out of telemetry during setup
How to Uninstall Viber
- ✔ Windows Settings -> Apps -> Apps & Features -> Viber -> Uninstall
- ✔ Control Panel -> Programs -> Uninstall a program -> Viber -> Uninstall
- ✔ Note: Uninstalling Viber will remove telemetry component with it
Common Problems: High Telemetry Impact
If viber-telemetry.exe appears to slow your system or cause network delays:
Common Causes & Solutions
- Telemetry Sampling Too Aggressive: Open Viber settings and reduce telemetry sampling or disable certain data categories
- Background Data Bands: Limit background data via Windows or Router QoS settings or adjust Viber preferences
- Outdated Telemetry Module: Update Viber to latest version to bring bug fixes and performance improvements
- Conflict with Security Software: Ensure antivirus/firewall allows Viber telemetry to communicate or temporarily disable firewall rules for testing
- Corrupted Telemetry Data: Clear Viber cache and reset telemetry preferences from settings
- Malicious Extensions or Plugins: Disable or remove suspicious extensions in Viber or system-wide monitoring
Quick Fixes:
1. Restart Viber and check telemetry status
2. Update Viber to the latest version
3. Limit telemetry categories in settings
4. Ensure firewall/antivirus allows telemetry traffic
5. Clear caches and restart system if needed
Frequently Asked Questions
Is viber-telemetry.exe safe?
Yes, viber-telemetry.exe is a legitimate Viber component. Verify it is located in C:\Program Files\Viber\Telemetry\viber-telemetry.exe and signed by Viber Media S.à r.l.
Why is viber-telemetry.exe using CPU?
Telemetry runs in the background to collect data; CPU usage increases during data uploads or when Viber is actively gathering diagnostics.
Can I disable telemetry permanently?
You can disable telemetry from Viber settings or startup; note that some diagnostics and feature optimization may be affected.
How do I know if it's legit?
Check the file path, digital signature, and compare with known Viber publisher signatures. Unusual paths or missing signatures indicate a risk.
Does disabling telemetry affect privacy?
Telemetry is designed to be anonymous and usage-based; disabling reduces data sent but Viber will still function normally.
How can I uninstall Viber?
Use Windows Settings -> Apps -> Viber -> Uninstall, or Control Panel; this removes the telemetry component as part of Viber.