Is it a Virus?
✔ NO - Safe
Must be in C:\Program Files\Viber or C:\Program Files (x86)\Viber
Warning
Telemetry tends to run in background
Each background task supports data collection and reporting
Can I Disable?
✔ YES
Disable telemetry in Viber settings or prevent startup
What is viber-telemetry.exe?
viber-telemetry.exe is the background telemetry component for the Viber desktop app. It collects anonymous usage data, crash details, and device information to help Viber improve reliability, performance, and user experience. It runs quietly in the background and reports metrics to Viber servers when connectivity is available.
Viber Telemetry runs as a low-priority background process that collects non-identifying usage data and crash reports, then uploads them to Viber's cloud. It uses standard Windows service methods and secure network sockets for transmission.
Quick Fact: Viber introduced lightweight telemetry to improve crash reporting and user experience while preserving user privacy.
Types of Viber Processes
- Main UI Process: User interface and core messaging logic
- Renderer Process: UI rendering tasks and content layout
- Telemetry/Background Process: Telemetry data collection and reporting
- Network/Sync Process: Background data synchronization with Viber servers
- Notification Process: System tray notifications and alert handling
- Update/Helper Process: Software update checks and maintenance tasks
Is viber-telemetry.exe Safe?
Yes, viber-telemetry.exe is safe when it's the legitimate file distributed by Viber from official sources (viber.com or app stores).
Is viber-telemetry.exe a Virus or Malware?
The real viber-telemetry.exe is NOT a virus. However, malware may masquerade as a similar file.
How to Tell if viber-telemetry.exe is Legitimate or Malware
- File Location:: Must be in
C:\Program Files\Viber\ or C:\Program Files (x86)\Viber\. Any viber-telemetry.exe elsewhere is suspicious.
- Digital Signature:: Right-click the file in File Explorer → Properties → Digital Signatures. Should show "Viber Media S.à r.l." as the signer.
- Resource Usage:: Normal usage is 1-5% CPU, 20-60 MB memory. Constant high usage when Viber is closed is suspicious.
- Behavior:: Telemetry should run only when the Viber app is present or enabled for data collection. Persistent background activity when Viber is closed may indicate malware.
Red Flags: If viber-telemetry.exe is located in unusual folders (Temp, AppData, or System32), runs when Viber isn't open, has no valid signature, or uses excessive resources constantly, scan with antivirus software. Look for similarly named files.
Why Is viber-telemetry.exe Running on My PC?
viber-telemetry.exe runs to support the Viber desktop app and its data collection, reporting, and performance improvements. It may start with the app or at login depending on settings.
Reasons it's running:
- Active App Use: You're actively using Viber; telemetry runs to monitor app behavior and crash data for quality improvements.
- Background Data Sync: Telemetry tasks run in the background to collect anonymized usage statistics and report issues to Viber servers.
- Startup Launch: Viber or its background services start at Windows login, launching telemetry to prepare for use.
- Crash Reporting: When Viber experiences a crash, the telemetry component collects diagnostic data to aid developers.
- Notifications and Status: Telemetry helps power background notification checks and status updates delivered via the system tray.
Can I Disable or Remove viber-telemetry.exe?
Yes, you can disable viber-telemetry.exe. It's safe to limit telemetry if you prefer privacy, and you can adjust startup behavior or disable the feature in settings.
How to Stop viber-telemetry.exe
- End Telemetry in App: Open Viber → Settings → Privacy → Telemetry/Data collection and toggle off data sharing.
- Close the App: Exit Viber completely to stop telemetry from running.
- Disable Startup: Task Manager → Startup tab → Disable Viber to prevent auto-launch.
- Prevent Background Run: In Viber settings or system settings, disable background run for Viber.
- Uninstall Telemetry (if possible): Some builds allow toggling telemetry; otherwise you may need to uninstall Viber entirely.
How to Uninstall Viber
- ✔ Windows Settings → Apps → Apps & Features → Viber → Uninstall
- ✔ Control Panel → Programs → Uninstall a program → Viber → Uninstall
- ✔ Consider alternative messaging apps if needed
Common Problems: High CPU or Memory Usage
If viber-telemetry.exe is consuming excessive resources:
Common Causes & Solutions
- Telemetry enabled too aggressively: Disable data collection in Viber Settings or reduce sampling.
- Background data sync: Limit background sync in Settings or pause syncing.
- Outdated Viber version: Update to the latest Viber release.
- Conflicting extensions or security software: Temporarily disable antivirus or firewall rules that affect Viber; check conflicts.
- Malware impersonation: Run full system antivirus and verify the signed publisher in File Properties.
- Multiple Viber instances: Ensure only one Viber instance runs; use Task Manager to end extra processes.
Quick Fixes:
1. Quick Fixes:
2. 1. Open Viber, go to Settings → Privacy → Telemetry and disable data sharing
3. Restart Viber and check Task Manager for viber-telemetry.exe
4. Update Viber to the latest version
5. Run a full antivirus scan
6. Limit startup items via Task Manager → Startup
Frequently Asked Questions
Is viber-telemetry.exe a virus?
No, the legitimate viber-telemetry.exe comes from Viber and is located in C:\Program Files\Viber or C:\Program Files (x86)\Viber; verify the signature matches Viber Media S.à r.l.
Why is viber-telemetry.exe using so much CPU?
Telemetry tasks may spike briefly during data collection or crash reporting. If it remains high, check for other issues in Viber and run updates or scans.
Can I disable viber telemetry without losing messages?
Yes. Telemetry is separate from message delivery. You can disable data collection in settings without affecting your chats.
Where is viber telemetry data stored?
Telemetry data is stored on Viber's servers and used for diagnostics. Local logs may be stored in the Viber data folder; do not delete essential Viber files.
How do I completely remove Viber from my PC?
Uninstall Viber from Windows Settings → Apps, then remove any leftover Viber folders in AppData and Program Files; you may reinstall later if desired.
Will disabling telemetry affect privacy or performance?
Disabling telemetry reduces data sent to Viber but does not affect message delivery. It may limit diagnostic improvements.