Quick Answer
ubisoft-connect-telemetry.exe is safe. It's Ubisoft's telemetry service that collects anonymized usage data to improve Ubisoft Connect features, performance, and compatibility.
Is it a Virus?
✔ NO - Safe
Must be located in C:\Program Files (x86)\Ubisoft\Ubisoft Connect\UbisoftConnectTelemetry.exe or C:\Program Files\Ubisoft\Ubisoft Connect\UbisoftConnectTelemetry.exe
Background Activity
Telemetry runs in background
Telemetry may start with Windows login or Ubisoft Connect startup; multiple modules report to Ubisoft servers.
Can I Disable?
✔ YES
Disable from Ubisoft Connect settings or Windows Startup to stop telemetry.
What is UbisoftConnectTelemetry.exe?
ubisoft-connect-telemetry.exe is the telemetry component for Ubisoft Connect. It runs in the background to collect anonymized usage statistics, hardware information, and crash reports to help Ubisoft improve the Connect launcher, games, and services. It typically starts with the Ubisoft Connect client and may run during gaming sessions.
This process gathers telemetry data, transmits it securely over HTTPS, and uses built-in privacy controls to minimize data collection. It runs as a background service and can spawn helper processes for data sync, error reporting, and health checks.
Quick Fact: Ubisofts telemetry component supports opt-in/opt-out per user settings and is designed to minimize performance impact while collecting essential usage data.
Types of Ubisoft Connect Telemetry Processes
- Telemetry Service: Main background service that collects and transmits usage data.
- Background Sync: Periodically uploads anonymized metrics when connected.
- Error Reporter: Captures crash reports and diagnostic data.
- Update Checker: Checks for telemetry updates and policy changes.
- Network Communicator: Handles TLS/HTTPS communications with Ubisoft servers.
- Helper Process: Auxiliary tasks such as health checks and status reporting.
Is ubisoft-connect-telemetry.exe Safe?
Yes, ubisoft-connect-telemetry.exe is safe when it's the legitimate file from Ubisoft downloaded from official sources (ubisoft.com or via the Ubisoft Connect client).
Is ubisoft-connect-telemetry.exe a Virus or Malware?
The real ubisoft-connect-telemetry.exe is NOT a virus. However, malware sometimes impersonates the filename to mislead users.
How to Tell if ubisoft-connect-telemetry.exe is Legitimate or Malware
- File Location: Must be in C:\Program Files (x86)\Ubisoft\Ubisoft Connect\UbisoftConnectTelemetry.exe or C:\Program Files\Ubisoft\Ubisoft Connect\UbisoftConnectTelemetry.exe. Any location else is suspicious.
- Digital Signature: Right-click UbisoftConnectTelemetry.exe -> Properties -> Digital Signatures. Should show 'Ubisoft Entertainment SA' as signer.
- Resource Usage: Normal usage is 0-5% CPU, 20-120 MB memory. Extremely high usage when the app is idle is suspicious.
- Behavior: The file should run as part of the Ubisoft Connect client; persistent background activity without Ubisoft Connect is a red flag.
Red Flags: If the file is outside the official Ubisoft Connect directory, lacks a valid digital signature, or runs constantly in the background without user action, scan with antivirus and verify source.
Why Is ubisoft-connect-telemetry.exe Running on My PC?
ubisoft-connect-telemetry.exe runs to report anonymized usage data, performance stats, and crash information to Ubisoft to improve Connect features, launcher stability, and game compatibility. It may start with Windows and run in background.
Reasons it's running:
- Active Ubisoft Connect Usage: The Ubisoft Connect launcher or a game is active, and telemetry collects usage metrics and stability data.
- Background Data Sync: Telemetry performs periodic data synchronization even when the main UI is not in focus.
- Startup Launch: The client is configured to start with Windows or when the system boots Ubisoft Connect.
- Game Launch Monitoring: Launching Ubisoft games triggers telemetry to collect hardware and performance metrics for compatibility.
- Health Checks and Diagnostics: Background health checks ensure telemetry services remain connected and healthy.
Can I Disable or Remove ubisoft-connect-telemetry.exe?
Yes, you can disable ubisoft-connect-telemetry.exe. It's safe to disable telemetry if you prefer not to share usage data. You can stop it from Ubisoft Connect settings, disable startup, or uninstall Ubisoft Connect.
How to Stop ubisoft-connect-telemetry.exe
- Disable Telemetry in Ubisoft Connect: Open Ubisoft Connect > Settings > Privacy > Telemetry/Data Collection, turn off data sharing.
- Prevent Startup: Windows Task Manager > Startup tab > Disable Ubisoft Connect to stop automatic launch.
- Stop Background Apps: In Ubisoft Connect settings, disable 'Continue running background apps' after closing the client.
- Terminate the Process: Open Task Manager (Ctrl+Shift+Esc), locate UbisoftConnectTelemetry.exe, and End Task.
- Uninstall Ubisoft Connect: If you no longer want Ubisoft Connect at all, uninstall via Settings > Apps > Ubisoft Connect > Uninstall.
How to Uninstall Ubisoft Connect Telemetry
- ✔ Windows Settings -> Apps -> Apps & Features -> Ubisoft Connect -> Uninstall
- ✔ Control Panel -> Programs -> Uninstall a program -> Ubisoft Connect -> Uninstall
- ✔ If you still need Ubisoft services, consider just removing telemetry by disabling privacy settings instead of a full uninstall
Common Problems: Telemetry Performance and Data Usage
If ubisoft-connect-telemetry.exe is causing issues:
Common Causes & Solutions
- Telemetry running with too many background tasks: Review Ubisoft Connect settings and disable nonessential background data collection; restart the client.
- Network issues blocking data transmission: Check firewall/antivirus restrictions for ubisoft.com and ensure TLS connections are allowed.
- Outdated Ubisoft Connect client: Update Ubisoft Connect to the latest version from the official installer.
- High resource usage from telemetry modules: Limit data collection in settings and restart the Ubisoft Connect client; consider disabling automatic updates for telemetry.
- Corrupted telemetry cache: Clear Ubisoft Connect cache: C:\Users\<User>\AppData\Local\Ubisoft\Ubisoft Connect and restart.
- Conflicting security software: Add Ubisoft Connect to the trusted apps list or temporarily disable real-time scanning during troubleshooting.
Quick Fixes:
1. Open Ubisoft Connect Task Manager view (if available) and identify telemetry-related items
2. Update Ubisoft Connect to the latest version from the official site
3. Disable nonessential telemetry options in Settings
4. Ensure firewall allows HTTPS traffic to Ubisoft servers
5. Restart Ubisoft Connect and, if needed, reboot the PC
Frequently Asked Questions
Is ubisoft-connect-telemetry.exe a virus?
No, the legitimate ubisoft-connect-telemetry.exe is not a virus. Ensure it is located in C:\Program Files (x86)\Ubisoft\Ubisoft Connect\UbisoftConnectTelemetry.exe or C:\Program Files\Ubisoft\Ubisoft Connect\UbisoftConnectTelemetry.exe and has a valid Ubisoft signature.
Why is ubisoft-connect-telemetry.exe running after I close Ubisoft Connect?
Telemetry may run in the background to maintain connection status and optionally collect usage data. You can disable background data collection in Settings or terminate the process.
Can I disable ubisoft-connect-telemetry.exe?
Yes. Disable Telemetry in Ubisoft Connect settings, prevent startup in Windows Task Manager, or uninstall Ubisoft Connect if you do not want it present.
Where is the file located?
Typically in C:\Program Files (x86)\Ubisoft\Ubisoft Connect\UbisoftConnectTelemetry.exe or C:\Program Files\Ubisoft\Ubisoft Connect\UbisoftConnectTelemetry.exe.
What data does it collect?
It collects anonymized usage data, performance metrics, and crash reports to help improve the Ubisoft Connect experience. You can adjust privacy settings to limit data sharing.
How do I completely stop telemetry at startup?
Disable startup items for Ubisoft Connect in Task Manager > Startup, or uninstall Ubisoft Connect. You can also turn off telemetry in the app's privacy settings.