Is it a Virus?
✔ NO - Safe
Must be in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UbisoftConnectTelemetry.exe
Warning
Telemetry runs in background
Telemetry may run during normal operation and reporting; ensure source is Ubisoft Connect.
Can I Disable?
✔ YES
Disable telemetry in Ubisoft Connect settings or disable startup for Ubisoft Connect
What is UbisoftConnectTelemetry.exe?
ubisoft-connect-telemetry is the executable that collects usage, diagnostic, and performance data from Ubisoft Connect clients to help improve launcher reliability, game library syncing, matchmaking quality, and overall user experience. It runs in the background and communicates securely with Ubisoft telemetry endpoints.
This component runs a lightweight telemetry pipeline that gathers device specs, app version, crash reports, and usage patterns, then batches data for secure transmission. Data is typically anonymized and can be disabled by the user in Ubisoft Connect settings.
Quick Fact: Ubisoft Connect telemetry supports crash reporting and performance checks to help fix issues faster.
Types of Ubisoft Connect Telemetry Tasks
- Telemetry Collect: Gathers anonymized usage data and crash reports
- Diagnostic Upload: Batches and sends diagnostic data during connection attempts
- Health Check: Monitors client health and reports issues to Ubisoft servers
- Version Reporting: Reports installed Ubisoft Connect version for compatibility
- Network Telemetry: Meets endpoint quality metrics and connectivity health
Is ubisoft-connect-telemetry Safe?
Yes, ubisoft-connect-telemetry is safe when it is the legitimate file from Ubisoft downloaded from official sources.
Is ubisoft-connect-telemetry a Virus or Malware?
The real ubisoft-connect-telemetry is NOT a virus. However, malware can disguise itself with similar names. Verify digital signature and location.
How to Tell if ubisoft-connect-telemetry is Legitimate or Malware
- File Location:: Must be in
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UbisoftConnectTelemetry.exe or a similar Ubisoft-signed path. Any other location is suspicious.
- Digital Signature:: Right-click the file in Explorer → Properties → Digital Signatures. Should show a valid Ubisoft signature (Ubisoft Entertainment S.A. or Ubisoft Entertainment).
- Resource Usage:: Normal usage is 0-5% CPU per process and 20-80 MB memory. Constant high usage outside of Ubisoft Connect activity is suspicious.
- Behavior:: Telemetry should run in conjunction with Ubisoft Connect activity or background maintenance. Unrelated processes or persistent activity with no UI is suspicious.
Red Flags: If UbisoftConnectTelemetry.exe is located in unusual folders (Temp, AppData), runs when Ubisoft Connect is not open, lacks a valid signature, or uses unusual network endpoints, scan with antivirus immediately.
Why Is ubisoft-connect-telemetry Running on My PC?
ubisoft-connect-telemetry runs to support Ubisoft Connect features, sync, and diagnostics. It may operate in the background even when the UI is closed to ensure smooth updates and activity tracking.
Reasons it's running:
- Active Ubisoft Connect Use: You're using the Ubisoft Connect client; telemetry collects usage metrics to improve services and performance.
- Background Sync and Updates: Library syncing, launcher health checks, and background update checks occur via telemetry processes.
- Startup and Health Monitoring: Telemetry may start at Windows login to ensure Ubisoft services are healthy and up-to-date.
- Error Reporting: Crashes or errors in the client trigger telemetry to help Ubisoft diagnose issues.
- Network Telemetry: Periodic transmission of diagnostic data to Ubisoft servers for analytics and reliability improvements.
Can I Disable or Remove ubisoft-connect-telemetry?
Yes, you can disable ubisoft-connect-telemetry. It is safe to limit or stop data collection and background reporting, either through the Ubisoft Connect app or by managing startup items and services.
How to Stop ubisoft-connect-telemetry
- Disable Telemetry in Ubisoft Connect: Open Ubisoft Connect → Settings → Privacy → Telemetry, and toggle off data collection options.
- Close the Client: Click the X to close all Ubisoft Connect windows or use Exit from the tray icon.
- Disable Startup: Task Manager → Startup tab → Disable Ubisoft Connect from launching at login.
- Stop Background Apps: In Ubisoft Connect settings, disable 'Continue running background apps when Ubisoft Connect is closed' if available.
- Uninstall (If Desired): Windows Settings → Apps → Apps & Features → Ubisoft Connect → Uninstall. Note this removes the launcher.
How to Uninstall Ubisoft Connect
- ✔ Windows Settings → Apps → Apps & Features → Ubisoft Connect → Uninstall
- ✔ Control Panel → Programs → Uninstall a program → Ubisoft Connect → Uninstall
- ✔ Consider alternative launchers or clients if you rely on Ubisoft services
Common Problems: Telemetry-Related Issues
If ubisoft-connect-telemetry is causing performance or connectivity problems, use these checks to diagnose and fix common scenarios.
Common Causes & Solutions
- Telemetry causes CPU or memory spikes: Close Ubisoft Connect or disable telemetry via settings; reduce startup items; limit background tasks.
- Telemetry not stopping after disable: Verify startup and background app settings; ensure the service or process is terminated; restart the PC if needed.
- Telemetry data not uploading: Check network access, firewall rules, and Ubisoft endpoints; ensure there is no VPN blocking connections.
- Unrecognized telemetry path: Confirm the executable is located under C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher and signed by Ubisoft.
- Conflicts with antivirus: Add Ubisoft Connect to trusted apps or temporarily disable real-time protection during troubleshooting (with caution).
- Outdated Ubisoft Connect version: Update Ubisoft Connect to the latest version from official sources to ensure compatibility with telemetry endpoints.
Quick Fixes:
1. Quick Fixes:
2. 1. Open Ubisoft Connect Task Manager to identify telemetry-related processes
3. Disable telemetry in settings if available
4. Restart Ubisoft Connect or reboot the PC
5. Check for updates to Ubisoft Connect and apply them
6. Temporarily disable antivirus/firewall restrictions to test connectivity
Frequently Asked Questions
Is ubisoft-connect-telemetry safe?
Yes, Ubisoft Connect Telemetry is a legitimate component designed to collect usage and diagnostic data to improve the launcher and services. Verify the path C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UbisoftConnectTelemetry.exe and digital signature.
Does ubisoft-connect-telemetry collect personal data?
Telemetry generally collects anonymized usage, performance, and crash data. Personal data is limited to what the service requires for troubleshooting and is treated under Ubisoft privacy policies.
How can I disable telemetry?
Open Ubisoft Connect → Settings → Privacy → Telemetry and toggle off data collection. You can also disable startup for the launcher and stop background apps.
Where is the telemetry executable located?
Typical path: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UbisoftConnectTelemetry.exe. Ensure the digital signature matches Ubisoft.
Will disabling telemetry impact Ubisoft Connect functionality?
Disabling telemetry may limit crash reporting and some background diagnostic features, but core launcher operations and most gameplay features should continue to work.
How do I view or manage telemetry settings in Ubisoft Connect?
Open Ubisoft Connect, go to Settings → Privacy → Telemetry, and review what data is sent. Some data collection can be turned off while keeping essential features active.