screenconnect-ui.exe

ScreenConnect UI Component

Application ProcessSafeRemote Support Client

CPU Usage

2-12%

Memory

100-300 MB

Location

C:\Program Files\ScreenConnect\ScreenConnectUI

Publisher

LogMeIn, Inc.

Quick Answer

screenconnect-ui.exe is legitimate. It renders the ScreenConnect user interface and coordinates remote-session controls for secure, bidirectional communication with the host.

Is it a Virus?

14 NO - Safe

Must be in C:\Program Files\ScreenConnect\ScreenConnectUI\screenconnect-ui.exe

Can I Disable?

14 YES

Disabling at the UI level will stop remote sessions from starting and may affect ongoing connections

Is it Essential?

14 Generally Yes - needed for remote support scenarios

Essential for most remote support workflows; you can uninstall if you do not use ScreenConnect

What is screenconnect-ui.exe?

screenconnect-ui.exe is the user interface component for ScreenConnect, the remote support platform. It launches the client window, renders the control panels, and coordinates user input with the backend services during a live remote session. It starts automatically when you open ScreenConnect or join a remote assistance session.

The screenconnect-ui.exe process renders the ScreenConnect UI, shows session status, and routes input to the backend services. It coordinates with the ScreenConnect agent and gateway to maintain encryption and session state while you interact with a remote host.

Quick Fact: ScreenConnect UI runs as a dedicated process to isolate the graphical interface from backend services, improving stability during remote sessions.

Types of ScreenConnect Processes

UI Process: Renders the user interface window and handles user input
Session Manager: Maintains current remote session state and status
Security Layer: Handles encryption, authentication, and token validation
Background Tasks: Keeps-alives and periodic status queries
Tray/Startup Helper: Runs on startup or in the system tray to facilitate reconnects

Is screenconnect-ui.exe Safe?

Yes, screenconnect-ui.exe is Safe when obtained from official LogMeIn ScreenConnect sources and not renamed or modified.

Is screenconnect-ui.exe a Virus or Malware?

The legitimate screenconnect-ui.exe is not a virus. Malicious files may imitate the name. Verify signatures and path.

How to Tell if screenconnect-ui.exe is Legitimate or Malware

File Location:: Must be in C:\Program Files\ScreenConnect\ScreenConnectUI\screenconnect-ui.exe or C:\Program Files (x86)\ScreenConnect\ScreenConnectUI\screenconnect-ui.exe. Any screenconnect-ui.exe elsewhere is suspicious.
Digital Signature:: Right-click the file in Windows Explorer → Properties → Digital Signatures. Should show signer "LogMeIn, Inc." or "ScreenConnect, LLC".
Resource Usage:: Normal usage is 2-12% CPU per process and 100-300 MB memory. Extremely high or erratic usage when idle is suspicious.
Behavior:: ScreenConnect UI should be active during a remote session or when you launch the app; persistent background activity regardless of access may indicate malware.

Red Flags: If screenconnect-ui.exe is located in unusual folders (like Temp, AppData\Roaming, or System32), runs without a remote session, has no valid signature, or uses excessive CPU, scan your system immediately. Beware of similarly named files like "screenconnectui.exe" from untrusted sources.

Why Is screenconnect-ui.exe Running on My PC?

screenconnect-ui.exe runs when you open ScreenConnect client or when a remote session is initiated. It coordinates UI rendering and user input with backend services to enable remote support.

Reasons it's running:

Active Remote Session: A connected or incoming remote session keeps the UI active to manage controls and data transfer.
Background Connectivity: Background keep-alives and heartbeats maintain session readiness even when idle.
Startup or Login: ScreenConnect may launch UI components at Windows startup or upon user login.
System Tray Reconnect: The tray helper can restart UI components to re-establish a session after disconnect.
Policy/Plan Settings: Organizational policies may keep the UI resident to offer on-demand support.

Can I Disable or Remove screenconnect-ui.exe?

Yes, you can disable or remove screenconnect-ui.exe. Disabling prevents remote sessions from starting and your screen will not be shareable; uninstalling removes the UI component but may affect GoTo ScreenConnect workflows.

How to Stop screenconnect-ui.exe

End UI Process: Open Task Manager (Ctrl+Shift+Esc), locate screenconnect-ui.exe, and End Task.
Close Active Sessions: Ensure all remote sessions are closed before disabling.
Disable Startup: Task Manager → Startup tab → Disable ScreenConnect UI
Uninstall ScreenConnect Client: Settings → Apps → ScreenConnect → Uninstall
Consider Alternatives: If you do not use ScreenConnect, install a different remote support tool.

How to Uninstall ScreenConnect UI

✔ Windows Settings → Apps → Apps & Features → ScreenConnect → Uninstall
✔ Control Panel → Programs → Programs and Features → ScreenConnect → Uninstall
✔ If part of GoTo, use the GoTo Admin Console to remove the agent.

Common Problems: ScreenConnect UI High CPU or Memory Usage

If screenconnect-ui.exe is consuming excessive resources or behaving oddly, use these focused checks and fixes to restore normal operation.

Common Causes & Solutions

Active Remote Sessions: Each active session transmits data and uses UI resources; close unused sessions to reduce load.
Background Tasks and Keep-Alive: Background connectivity can consume CPU; review settings to limit keep-alives if allowed.
Outdated ScreenConnect Client: Update to the latest version from the official ScreenConnect site.
High-Resolution Remote Displays: Reduce remote display resolution or disable hardware acceleration where supported.
Conflicts with Security Software: Add ScreenConnect as an allowed application or temporarily disable real-time protection to test.
Corrupt Cache: Clear UI cache or user data; reinstall if necessary.

Quick Fixes:
1. Open the Session Manager (Shift+Esc in ScreenConnect) to identify heavy sessions.
2. Close unnecessary remote sessions and disable unused features.
3. Restart ScreenConnect UI or the entire client.
4. Ensure you are on the latest ScreenConnect version from the official source.
5. Clear any first-party cache or temp files related to ScreenConnect.

Frequently Asked Questions

Is screenconnect-ui.exe legitimate or a virus?

Yes. The legitimate screenconnect-ui.exe is part of ScreenConnect and should reside in C:\Program Files\ScreenConnect\ScreenConnectUI. Verify the digital signature from LogMeIn, Inc. or ScreenConnect, LLC.

Why is screenconnect-ui.exe using high CPU?

If screenconnect-ui.exe is using high CPU, look at active remote sessions in the ScreenConnect UI, disable unnecessary sessions, and ensure you're on the latest version. Also check for rogue plugins.

Can I uninstall screenconnect-ui.exe?

Kept up-to-date, you can uninstall ScreenConnect UI via Windows Settings or the Control Panel. Your session history is separate from the UI installation.

How do I disable screenconnect-ui.exe from starting automatically?

To prevent startup, open Task Manager, go to the Startup tab, and disable ScreenConnect UI. You can re-enable it at any time by starting ScreenConnect again.

Is screenconnect-ui.exe safe if I didn’t initiate a session?

ScreenConnect uses a client-server model with a dedicated UI process. If you didn’t initiate a session recently, verify your network and confirm the current remote host before trusting prompts.

Which ports does ScreenConnect use and how do I whitelist it?

Ports commonly used include outbound TCP 443 for TLS connections. Firewall rules should allow ScreenConnect to communicate with its GoTo/ScreenConnect servers.

Related Processes

screenconnectservice.exe

ScreenConnect Service - background session routing and policy enforcement

screenconnectagent.exe

ScreenConnect Agent - client-side component that registers sessions and handles data exchange