Quick Answer
more-com-exe is safe. It's the MoreCom Enterprise Communications Client responsible for messaging, presence, and collaboration, using multiple processes for reliability and speed.
Is it a Virus?
NO - Safe
Must be in C:\Program Files\MoreCom\MoreCom.exe or C:\Program Files (x86)\MoreCom\MoreCom.exe
Warning
Multiple processes may be normal
Each chat, call, or plugin can spawn a separate process
Can I Disable?
YES
Close MoreCom from the system tray or Task Manager to reduce usage
What is more-com-exe?
more-com-exe is the Windows executable for the MoreCom Enterprise Communications Client. It powers messaging, presence, video calls, file sharing, and collaboration across devices. The client uses a multi-process architecture to isolate UI, networking, and media tasks, which can run in the background for real-time alerts and sync.
MoreCom spawns separate UI, network, and media processes to improve responsiveness and stability. It leverages TLS for data in transit, local caching, and a daemon for cloud sync. This isolation helps keep chat, calls, and file transfers separate from UI.
Quick Fact: MoreCom helped popularize enterprise multi-process architecture for cross-device messaging and offline caching.
Types of MoreCom Processes
- Main UI Process: User interface and session management (1 instance)
- Renderer Process: Renders chat windows, panels, and media panels (multiple instances)
- Network/Sync Process: Handles cloud sync, API calls, and TLS communication
- Media/Call Process: Manages audio/video streams and conferencing
- Plugin/Extension Process: Runs optional add-ins and integrations
- Updater/Background Process: Background tasks, patch delivery, and telemetry
Is more-com-exe Safe?
Yes, more-com-exe is safe when obtained from official MoreCom sources (installer from the MoreCom website or authorized distributors).
Is more-com-exe a Virus or Malware?
The legitimate file is NOT a virus. However, malware can masquerade with similar names.
How to Tell if more-com-exe is Legitimate or Malware
- File Location:: Must be in
C:\Program Files\MoreCom\MoreCom.exe or C:\Program Files (x86)\MoreCom\MoreCom.exe. Any more-com-exe elsewhere is suspicious.
- Digital Signature:: Right-click the process in Task Manager → Open file location → Right-click MoreCom.exe → Properties → Digital Signatures. Should show "NovaTech Solutions" or "MoreCom Ltd".
- Resource Usage:: Normal usage is 4-28% CPU per process, 120-520 MB total memory. Extremely high usage when idle is suspicious.
- Behavior:: MoreCom should run when the app is in use or performing sync. Persistent background activity without UI may indicate malware.
Red Flags: If more-com-exe is located in unusual folders (like Temp, AppData\Roaming, or System32), runs when MoreCom isn't open, has no digital signature, or uses excessive resources constantly, scan your system with antivirus software. Beware of similarly-named files like "more-com.exe" or "more-com-setup.exe" from untrusted sources.
Why Is more-com-exe Running on My PC?
more-com-exe runs when you use the MoreCom client or when background services are enabled to keep presence, messages, and calls in sync.
Reasons it's running:
- Active Collaboration Use: You are actively using MoreCom for chat, voice, or video calls; the client spawns multiple processes to handle UI, media, and network tasks.
- Background Notifications: Presence updates, delivery receipts, and message alerts run in background to ensure real-time delivery.
- Startup Program: MoreCom may be configured to launch automatically when Windows starts for instant availability.
- Background Sync: Automatic syncing of messages, files, and contacts with the cloud keeps data current across devices.
- Background Agent: An update or telemetry agent may run in the background to check for patches and feature updates.
Can I Disable or Remove more-com-exe?
Yes, you can disable more-com-exe. It's safe to close MoreCom when not in use, and you can uninstall it completely if you prefer a different communications platform.
How to Stop more-com-exe
- End Active Sessions: Sign out from MoreCom or end ongoing calls from the UI; this reduces resource usage.
- Quit Application: From the system tray, right-click MoreCom and choose Exit or Quit.
- Disable Startup: Task Manager > Startup tab > Disable MoreCom.
- Pause Background Sync: MoreCom Settings > System > Disable 'Continue running background apps when MoreCom is closed'.
- Uninstall: In Windows Settings > Apps > MoreCom > Uninstall, then follow prompts.
How to Uninstall MoreCom
- ✔ Windows Settings → Apps → Apps & Features → MoreCom → Uninstall
- ✔ Control Panel → Programs → Uninstall a program → MoreCom → Uninstall
- ✔ Restart computer after uninstall
Common Problems: High CPU or Memory Usage
If more-com-exe is consuming excessive resources:
Common Causes & Solutions
- Too Many Active Chats or Calls: Close unused chats or use compact views; limit concurrent calls when possible.
- Background Sync or Notifications: Pause or limit cloud sync in MoreCom settings; adjust notification frequency.
- Outdated MoreCom Version: Update to the latest MoreCom version from the official site or app store.
- Resource-Heavy Extensions or Plugins: Disable or remove extensions in MoreCom settings; restart the app.
- Malware or PUP: Run a full antivirus scan and verify file locations and signatures.
- Hardware Acceleration Issues: Disable hardware acceleration in MoreCom Settings → Performance.
Quick Fixes:
1. Quick Fixes:
2. 1. Open MoreCom Task Manager (if available) to identify high-usage chats or calls
3. Close or suspend unnecessary chats and calls
4. Clear cache and local data: MoreCom Settings → Privacy → Clear cache
5. Update MoreCom to the latest version: Help → Check for updates
6. Disable nonessential extensions in MoreCom → Extensions
Frequently Asked Questions
Is more-com-exe safe to run on Windows?
Yes, more-com-exe is safe when downloaded from the official MoreCom site or authorized distributors and located at C:\Program Files\MoreCom\MoreCom.exe (or the x86 equivalent).
Why is more-com-exe using so much CPU?
High CPU can result from active calls, video rendering, heavy chat activity, or malfunctioning extensions. Check MoreCom Task Manager, disable problematic items, and update the app.
Can I delete or uninstall more-com-exe?
Yes. Uninstall MoreCom via Windows Settings or Control Panel. Your data may be retained in cloud sync unless you delete it there as well.
How do I stop more-com-exe from starting at boot?
Disable MoreCom in the Windows Startup tab (Task Manager) or set MoreCom not to launch at login in MoreCom settings.
Where are MoreCom logs stored?
Logs are typically under C:\Users\<YourUser>\AppData\Local\MoreCom\Logs. You can also access logs from MoreCom Help → Support → View Logs.
Does MoreCom run in the background when I close the window?
If background apps are enabled, MoreCom may keep certain services active for presence and sync. You can disable this in Settings → System → Disable background apps.