firmware-cloud-sync.exe

Firmware Cloud Sync Service

System ServiceRunningFirmware Management

CPU Usage

1-6%

Memory

20-60 MB

Location

C:\Program Files\FirmwareCloudSync

Publisher

Firmware Cloud, Inc.

Quick Answer

firmware-cloud-sync is a legitimate service that securely synchronizes firmware inventories and updates to devices via the cloud. It runs as a background service to ensure devices stay up-to-date.

Is it a Virus?

NO - Safe

Must be in C:\Program Files\FirmwareCloudSync or C:\Program Files (x86)\FirmwareCloudSync

Warning

Many processes normal

Each device group or sync task may spawn a separate worker process to handle updates

Can I Disable?

YES

Pause sync tasks or stop the Windows service to temporarily halt activity

What is firmware-cloud-sync.exe?

firmware-cloud-sync is the background service responsible for discovering, validating, and synchronizing firmware inventories and delta updates between on-premises devices and the cloud. It coordinates rollouts, tracks versions, and ensures devices receive approved firmware while minimizing network traffic.

A multi-threaded, TLS-enabled sync engine that uses signed manifests, delta payloads, and a cloud bridge to keep local firmware catalogs aligned with the central repository. It operates as a background service to minimize downtime during updates.

Quick Fact: Firmware cloud synchronization supports delta updates to reduce bandwidth and speeds up deployment across fleets.

Types of Firmware Cloud Sync Processes

Sync Manager: Orchestrates overall sync tasks between cloud and devices (1 instance)
Delta Handler: Applies delta updates to devices with minimal data transfer
Inventory Worker: Collects and reports device firmware versions and health
Validation Engine: Verifies integrity of firmware packages before deployment
Telemetry Sender: Reports sync status and success/failure metrics to cloud
Retry Scheduler: Retries failed updates according to policy

Is firmware-cloud-sync Safe?

Yes, firmware-cloud-sync is safe when obtained from official sources and digitally signed by Firmware Cloud, Inc.

Is firmware-cloud-sync a Virus or Malware?

The real firmware-cloud-sync is NOT a virus. Malicious software may impersonate it, so verify location and signature.

How to Tell if firmware-cloud-sync is Legitimate or Malware

File Location: Must be in C:\Program Files\FirmwareCloudSync\firmware-cloud-sync.exe or C:\Program Files (x86)\FirmwareCloudSync\firmware-cloud-sync.exe. Any other path is suspicious.
Digital Signature: Right-click the file in Explorer -> Properties -> Digital Signatures. Should show the signer "Firmware Cloud, Inc.".
Resource Usage: Normal usage is 1-6% CPU and 20-60 MB memory. Persistent high usage when idle is suspicious.
Behavior: Should run as a Windows service or background task only when sync is configured. Unexpected network activity or GUI prompts when idle are red flags.

Red Flags: If firmware-cloud-sync.exe is located in unusual folders (Temp, AppData, System32), runs without a clear schedule, lacks a valid signature, or uses unusual network ports, scan with antivirus software immediately. Look for similarly named files like "firmware-cloud-sync_fake.exe" from untrusted sources.

Why Is firmware-cloud-sync Running on My PC?

firmware-cloud-sync runs to keep device firmware catalogs current, verify updates, and apply approved delta packages. It may operate even when user UI is not active to ensure fleets stay up-to-date.

Reasons it's running:

Active Firmware Sync: You have pending firmware updates or devices actively syncing; the service runs background tasks to complete these updates.
Background Inventory: The service maintains up-to-date device firmware inventories and version histories for compliance reporting.
Scheduled Sync Tasks: Automated tasks are configured to run at specific times (e.g., nightly) to refresh firmware data and deployments.
Cloud Policy Triggers: Policies from the cloud initiate checks and delta updates to meet organizational compliance.
Gateway and Edge Agents: Agents on gateways or edge devices push status and pull updates as part of fleet management workflows.

Can I Disable or Remove firmware-cloud-sync?

Yes, you can disable firmware-cloud-sync. You can pause sync tasks or uninstall the component if you no longer need it, though this may affect fleet firmware management.

How to Stop firmware-cloud-sync

Stop the Service: Open Services (services.msc), locate 'Firmware Cloud Sync', click Stop
Disable Auto-Start: Set Startup type to Disabled in Services to prevent automatic restarts
Close Related UI: Exit any management consoles or dashboards associated with firmware-cloud-sync
Disable Scheduled Tasks: Open Task Scheduler, find Firmware Cloud Sync tasks, and disable them
Prevent Startup Artifacts: Remove or disable startup entries in the startup folder or startup registry keys

How to Uninstall Firmware Cloud Sync

✔ Windows Settings -> Apps -> Apps & Features -> Firmware Cloud Sync -> Uninstall
✔ Control Panel -> Programs -> Uninstall a program -> Firmware Cloud Sync -> Uninstall
✔ If managed by an IT admin console, follow enterprise removal procedures per admin guide

Common Problems: High CPU or Memory Usage

If firmware-cloud-sync consumes excessive resources, identify misconfigured tasks, large fleets, or faulty plugins and address them to restore normal performance.

Common Causes & Solutions

Large fleet with many devices: Segment sync tasks by device groups and enable throttling or batching in the management console.
Faulty or verbose logging: Reduce log level and rotate logs; ensure log files are not growing indefinitely.
Unnecessary delta updates: Disable non-essential delta streams and limit updates to critical firmware branches.
Outdated firmware-cloud-sync version: Update to the latest release to benefit from performance fixes and optimizations.
Conflicts with antivirus network protection: Whitelisted firmware-cloud-sync.exe in the AV firewall and ensure required ports are allowed.
Cached data explosion: Clear or archive old caches; configure retention policies for firmware metadata and logs.

Quick Fixes:
1. Open Services and restart the Firmware Cloud Sync service
2. Open the management console and review active sync tasks for throttling
3. Clear firmware sync logs and caches from C:\ProgramData\FirmwareCloudSync
4. Update to the latest firmware-cloud-sync release
5. Ensure antivirus/firewall allows firmware-cloud-sync traffic

Frequently Asked Questions

What is firmware-cloud-sync?

Firmware-cloud-sync is a background service that inventories device firmware, validates updates, and syncs them from the cloud to endpoints, ensuring fleets stay current with approved firmware and delta packages.

Is firmware-cloud-sync safe to run on Windows?

Yes. When installed from official channels, it runs as a trusted Windows service and uses signed updates, secure TLS communication, and strict access controls.

Why is firmware-cloud-sync using CPU?

CPU usage rises during active syncs, delta updates, or when validating large firmware packages. If constant high usage occurs, check running tasks and verify fleet configuration.

How do I stop or disable firmware-cloud-sync?

Stop the service via Services, disable auto-start, and remove any scheduled tasks. For a full halt, uninstall from Apps & Features, noting impact on fleet updates.

How do I uninstall firmware-cloud-sync?

Use Windows Settings -> Apps -> Firmware Cloud Sync -> Uninstall, or Control Panel -> Programs -> Uninstall. Follow enterprise guidelines if the product is managed by IT.

Where are firmware-cloud-sync logs stored?

Logs are typically stored under C:\ProgramData\FirmwareCloudSync\logs and user-specific logs under C:\Users\<User>\AppData\Local\FirmwareCloudSync\logs for troubleshooting.