bt-bomgar-connector.exe

bt-bomgar-connector — Bomgar/BeyondTrust Remote Support Connector

Encrypted remote sessionsLow idle resource usageStable during enterprise deployments

CPU Usage

N/A

Memory

N/A

Location

N/A

Publisher

N/A

Impact

Disabling or removing bt-bomgar-connector will prevent technicians from initiating or joining remote support sessions, which can delay issue resolution and disrupt IT assist workflows.

Recommended Action

Only disable or uninstall if you have alternative remote support plans, and document the change in your change-control log. Ensure endpoints remain compliant and monitored.

What is bt-bomgar-connector.exe?

bt-bomgar-connector is the Windows client component of the Bomgar/BeyondTrust remote support platform. It handles session initiation, secure channel setup, and ongoing command exchange between a technician and a user machine. The connector runs in the background, starting with Windows or when a supported session is requested, using TLS encryption and mutual authentication to keep data streams private during remote help.

This executable negotiates with the Bomgar Gateway to authenticate the client, maintains a persistent TLS channel, and coordinates commands, file transfers, and screen sharing while keeping the endpoint under control of the technician.

Is bt-bomgar-connector Safe?

bt-bomgar-connector is a legitimate component of Bomgar/BeyondTrust remote support. When installed from official channels, it is digitally signed and configured to run only within user consent boundaries. It uses TLS to protect data in transit and follows vendor update mechanisms to patch vulnerabilities. If you manage enterprise endpoints, ensure the binary path and publisher match your deployment image to avoid suspicious duplicates.

Is bt-bomgar-connector a Virus?

No, bt-bomgar-connector is not a virus when deployed through approved Bomgar/BeyondTrust channels. However, like any remote-access tool, it can be misused if installed from untrusted sources or under coercion. If you find an unexpected instance, verify the file path, digital signature, and certificate chain, and scan with a reputable security product. Always confirm authorization before enabling remote access.

How to Verify Legitimacy

Check File Location: Verify the executable resides under a known Bomgar install path, for example C:\Program Files\Bomgar Corporation\bt-bomgar-connector\bt-bomgar-connector.exe.
Verify Digital Signature: Open file properties and confirm a valid signature from Bomgar Corporation or BeyondTrust, with a trusted timestamp.
Check File Hash: Compute SHA-256 of the file (e.g., certutil -hashfile 'C:\Program Files\Bomgar Corporation\bt-bomgar-connector\bt-bomgar-connector.exe' SHA256) and compare to the vendor-provided value.
Scan for Malware: Run a full system or targeted scan with your endpoint security solution to detect any related malware or tampering.

Red Flags: Unexpected path, unsigned binaries, multiple copies running under different user accounts, or a sudden surge in outbound traffic without an active support session are red flags for tampering or unauthorized remote access.

Why is it Running?

Reasons it's running:

Session orchestration: It coordinates the initial handshake, token exchange, and equipment should an engineer require remote access, ensuring a secure, auditable session lifecycle.
Background operation: The connector runs as a background process or service to allow quick reattachment to sessions without user interaction, reducing downtime during troubleshooting.
Network gateway communication: It maintains a persistent TLS channel to the Bomgar Gateway, handling keep-alive messages, command delivery, and file-transfer coordination.
Compatibility management: It negotiates protocol compatibility with the Bomgar Console and other components, ensuring feature parity like screen sharing and clipboard control.
Audit and compliance: All actions and commands are logged and reported to the Bomgar Console, enabling audit trails for security and compliance requirements.

Can I Disable or Remove It?

Common Problems

Common Causes & Solutions

: Check for active sessions in the Bomgar Console; ensure the connector is updated to the latest version; review endpoint security scans for misclassification.
: Verify service is configured to start automatically and that the executable path is correct; check Event Viewer for service startup errors and re-create the service if needed.
: Confirm network connectivity, correct time synchronization, and firewall allowances (outbound TLS 443). Check gateway URL in Bomgar configuration and update if changed.
: Ensure the correct CA certificates are present on the endpoint and that the system time is accurate; reinstall or update the Bomgar client certificates if necessary.
: Verify user consent requirements and confirm the technician provided valid session invitation; check for rogue invite tokens in the Bomgar Console.
: Open required ports (typically 443 outbound) or configure a VPN/Proxy that allows Bomgar traffic; ensure the gateway URLs are whitelisted.

Frequently Asked Questions

What is bt-bomgar-connector and what does it do?

It is the client component for Bomgar/BeyondTrust remote support, coordinating secure sessions between technicians and end users.

Is bt-bomgar-connector safe to run on my machine?

Yes, when installed from official Bomgar/BeyondTrust sources and signed by the vendor, it operates under approved security controls.

How do I know if bt-bomgar-connector is running?

Check Task Manager for the process name bt-bomgar-connector.exe or look in Services for a related Bomgar service.

Can I disable it temporarily?

Yes, by stopping the Bomgar service or uninstalling the component. This will prevent remote sessions until re-enabled.

Does bt-bomgar-connector use a lot of bandwidth?

Bandwidth usage depends on the session type (screen share, file transfer, chat). In typical usage, it remains moderate and scales with activity.

How do I verify the legitimacy of bt-bomgar-connector?

Verify file path, digital signature, and hash to ensure the executable is genuine from Bomgar/BeyondTrust.