bomgar.exe

Bomgar Remote Support Client

Application ProcessSafeRemote Support

CPU Usage

1-20%

Memory

50-400 MB

Location

Program Files or Program Files (x86)

Publisher

Bomgar Corporation (now BeyondTrust)

Quick Answer

bomgar.exe is safe. It's the Bomgar Remote Support Client used by technicians to connect to your computer for remote assistance, running per-session processes for chat, file transfer, and control.

Is it a Virus?

✔ NO - Safe

Must be in C:\Program Files\Bomgar\RemoteSupport or C:\Program Files (x86)\Bomgar\RemoteSupport

Warning

Multiple processes normal

Bomgar uses modular components; separate processes can appear for session handling, chat, and file transfers

Can I Disable?

✔ YES

Exit the Bomgar client or end the remote session to stop activity

What is bomgar.exe?

bomgar.exe is the Bomgar Remote Support Client launcher used by help desks to securely connect to your computer for remote assistance. It runs when a support session begins and may spawn extra helper processes for chat, file transfers, screen sharing, and diagnostics.

Bomgar uses a modular client where bomgar.exe coordinates the session while helper components handle chat, file transfer, and screen sharing. It communicates with a remote gateway over TLS to secure the connection and protect your system during remote support.

Quick Fact: Bomgar supports unattended access configurations and granular session controls for technicians.

Types of Bomgar Processes

Launcher Process: Main bomgar.exe coordinating the session (1 instance)
Session Helper: Chat, file transfer, and screen sharing components
Gateway Connector: Network gateway communication for remote access
Telemetry / Diagnostics: Session health and activity monitoring
Tray / Background Agent: Keeps the client ready for quick session initiation
Update / Helper Modules: Optional modules that update during sessions

Is bomgar.exe Safe?

Yes, bomgar.exe is safe when it's the legitimate file from Bomgar/BeyondTrust downloaded from official sources.

Is bomgar.exe a Virus or Malware?

The real bomgar.exe is NOT a virus. Malware sometimes disguises itself using similar names to trick users.

How to Tell if bomgar.exe is Legitimate or Malware

File Location: Must be in C:\Program Files\Bomgar\RemoteSupport\bomgar.exe or C:\Program Files (x86)\Bomgar\RemoteSupport\bomgar.exe. Any bomgar.exe elsewhere is suspicious.
Digital Signature: Right-click bomgar.exe in File Explorer → Properties → Digital Signatures. Should show "Bomgar Corporation" or "BeyondTrust".
Resource Usage: Normal usage ranges from 1-20% CPU per session and 50-400 MB memory; constant high usage when idle is suspicious.
Behavior: Bomgar should run only during an active remote session. Persistent background activity without a session may indicate malware.

Red Flags: If bomgar.exe is located in unusual folders (e.g., Temp, AppData, System32), runs when you’re not in a remote session, has no valid digital signature, or uses constant high resources, scan with antivirus software. Be aware of similarly named files like "bomgarui.exe" from untrusted sources.

Why Is bomgar.exe Running on My PC?

bomgar.exe runs when a Bomgar remote support session is active or when security/diagnostic components are performing tasks. It may also stay resident for quick re-connects depending on settings.

Reasons it's running:

Active Remote Session: A technician is connected; bomgar.exe coordinates remote control, chat, and file transfers.
Background Session Helpers: Chat, file transfer, and screen sharing modules run in the background for ongoing sessions.
Startup or Auto-Launch: Bomgar is configured to start automatically at logon for unattended access or rapid session initiation.
Unattended Access Enabled: If configured, the client may remain running to allow technicians to reconnect without user interaction.
Health Checks / Updates: Periodic checks or module updates may trigger the client to run or stay alive between sessions.

Can I Disable or Remove bomgar.exe?

Yes, you can disable bomgar.exe. You can exit the client or disable startup to stop automatic execution, and uninstall if desired.

How to Stop bomgar.exe

End Active Session: In the Bomgar UI or tray icon, end the remote session to stop active control.
Quit the Client: Close the Bomgar window or use File > Exit to shut down the client.
Disable Startup: Task Manager > Startup tab > Disable Bomgar Client
Stop Background Tasks: Open Services (services.msc) and stop the Bomgar Client Service if available.
Manual Uninstall: Windows Settings > Apps > Apps & Features > Bomgar Client > Uninstall

How to Uninstall Bomgar Client

✔ Windows Settings -> Apps -> Apps & Features -> Bomgar Client -> Uninstall
✔ Control Panel -> Programs -> Programs and Features -> Bomgar Client -> Uninstall
✔ Restart the computer after uninstallation to ensure all components are removed

Common Problems: High CPU or Memory Usage

If bomgar.exe is consuming excessive resources:

Common Causes & Solutions

Active Remote Session with high screen resolution or video feed: End session or pause video; reduce session quality in Bomgar settings
Background Chat or File Transfer Activity: Pause or cancel transfers; limit chat polling in settings
Unattended Access Enabled: If not needed, disable unattended access in Bomgar settings or exit client
Outdated Bomgar Client: Update to the latest version from Bomgar/BeyondTrust portal
Malicious Plugins or Misconfigured Modules: Review installed modules and disable suspicious ones; reinstall if necessary
Network or Gateway Reconnects: Check network stability and gateway accessibility; restart the Bomgar client

Quick Fixes:
1. End active remote sessions to reduce load
2. Update Bomgar Client to latest version
3. Close unnecessary applications on the host
4. Disable unattended access if not required
5. Restart Bomgar client and check for improvements

Frequently Asked Questions

Is bomgar.exe a virus?

No, the legitimate bomgar.exe from Bomgar/BeyondTrust is not a virus. Verify file location at C:\Program Files\Bomgar\RemoteSupport\bomgar.exe or C:\Program Files (x86)\Bomgar\RemoteSupport\bomgar.exe and ensure a valid digital signature.

Why is bomgar.exe using so much CPU?

High CPU can occur during active remote sessions with video, high-resolution streaming, or large file transfers. Use Bomgar Task Manager to identify responsible components and optimize the session; update the client if needed.

Can I delete bomgar.exe?

You can uninstall Bomgar Client via Windows Settings or Control Panel if you no longer need it. Deleting the file manually is not recommended; use the proper uninstall path to remove all components.

Can I disable bomgar.exe?

Yes. Exit the Bomgar client, disable startup, and ensure unattended access is turned off if not required. This prevents automatic re-launch at login.

Why is bomgar.exe running at startup?

Bomgar may be configured to start at login for quick remote support access or unattended scenarios. Disable via Task Manager > Startup or uninstall if not needed.

How do I uninstall the Bomgar Client?

Use Windows Settings > Apps > Apps & Features > Bomgar Client > Uninstall, or Control Panel > Programs and Features > Bomgar Client > Uninstall. A restart is often required to complete removal.