Quick Answer
basemark-service.exe is part of Basemark benchmarking tool. It runs as a background service to orchestrate tests, collect metrics, and report results during baseline and benchmarking sessions.
Is it a Virus?
NO - Safe
Must be in C:\Program Files\Basemark\BasemarkService\basemark-service.exe
Can I Disable?
YES
Background service coordinating benchmarks, data collection, and optional telemetry
What happens if I Disable?
Disabling will stop scheduled benchmarks and telemetry until re-enabled
Disabling may stop automated benchmarks and prevent result collection
What is basemark-service.exe?
basemark-service.exe is the background service component of Basemark benchmarking software. It coordinates test execution, data collection, and telemetry for performance measurements across devices. It runs quietly in the background, starting with Windows or on demand to manage benchmarks and results.
Basemark service orchestrates the benchmark runs by launching test tasks, collecting performance metrics, and packaging results for reporting. It runs as a Windows service, operating with limited UI to ensure stable, repeatable measurements.
Quick Fact: Basemark benchmarks are used across platforms to measure CPU, GPU, memory, and overall system performance; basemark-service.exe coordinates benchmark runs and data collection.
Types of Basemark Processes
- Basemark Service Process: Main service that coordinates benchmark execution and data collection
- Benchmark Runner: Executes individual benchmark tests and workloads
- Telemetry Collector: Gathers results and optional diagnostic data
- Data Publisher: Prepares and uploads results to Basemark cloud when enabled
- Updater Helper: Checks for software updates and applies patches
- UI Helper: Supports UI components when Basemark is opened
Is basemark-service.exe Safe?
Yes, basemark-service.exe is safe when it's the official file from Basemark Oy downloaded from basemark.com or installed via Basemark installer.
Is basemark-service.exe a Virus or Malware?
The real basemark-service.exe is NOT a virus. However, malware may mimic names to trick users.
How to Tell if basemark-service.exe is Legitimate or Malware
- File Location:: Must be in
C:\Program Files\Basemark\BasemarkService\basemark-service.exe or C:\Program Files (x86)\Basemark\BasemarkService\basemark-service.exe. Any basemark-service.exe elsewhere is suspicious.
- Digital Signature:: Right-click the file location -> Open file location -> Right-click basemark-service.exe -> Properties -> Digital Signatures. Should show "Basemark Oy".
- Resource Usage:: Normal usage is 2-15% CPU and 50-180 MB total memory. Extremely high usage when not benchmarking is suspicious.
- Behavior:: Basemark service should run only when benchmark sessions are active or scheduled. Persistent background activity with no Basemark UI may indicate malware.
Red Flags: If basemark-service.exe is located in unusual folders (like Temp, AppData, or System32), runs without Basemark installation, has no digital signature, or uses high CPU constantly, scan your system. Beware of similarly-named files.
Why Is basemark-service.exe Running on My PC?
basemark-service.exe runs to coordinate and manage Basemark benchmark sessions, data collection, and result reporting. It may start when Basemark is installed or when a benchmark is scheduled, and can operate in background mode to minimize UI interruptions.
Reasons it's running:
- Active Benchmark Session: A live Basemark test is in progress, so the service orchestrates tasks and collects metrics.
- Background Telemetry: Telemetry and results aggregation may run in the background during or after tests.
- Scheduled Benchmarks: Automated benchmarks scheduled by Basemark or a system policy can trigger the service to run.
- Startup or Tray Execution: The service may start with Windows or from a system tray helper to support quick benchmarking.
- Software Update Checks: Update checks and integrity verification can briefly activate the service.
Can I Disable or Remove basemark-service.exe?
Yes, you can disable basemark-service.exe. Disabling stops benchmarking activities and telemetry; you may still keep Basemark installed for manual runs, or uninstall entirely if you no longer need it.
How to Stop basemark-service.exe
- End Active Benchmarks: In Basemark, stop the current test or press the OS-level task manager to end the basemark-service.exe process.
- Disable Startup: Task Manager > Startup tab > disable Basemark Service
- Turn Off Telemetry: In Basemark settings, disable telemetry and automatic reporting.
- Stop Background Tasks: From Services management, set the Basemark service to manual/disabled.
- Uninstall If Desired: Windows Settings > Apps > Basemark > Uninstall
How to Uninstall Basemark
- ✔ Windows Settings -> Apps -> Apps & features -> Basemark -> Uninstall
- ✔ Control Panel -> Programs -> Uninstall a program -> Basemark -> Uninstall
- ✔ After uninstall, remove residual Basemark folders in C:\Program Files\Basemark and AppData if needed
Common Problems: High CPU or Memory Usage
If basemark-service.exe is consuming excessive resources:
Common Causes & Solutions
- Multiple concurrent benchmarks: Limit running tests or postpone non-essential benchmarks to reduce CPU load.
- Background telemetry enabled: Disable telemetry or configure it to run only with explicit user consent.
- Large data sets or recordings: Reduce data collection scope or prune old results.
- Outdated Basemark version: Update to the latest Basemark release that includes performance fixes.
- Antivirus interactions: Exclude Basemark folders from real-time scanning or temporarily pause AV during benchmarks.
- Hardware acceleration issues: Toggle hardware acceleration in Basemark settings; update graphics drivers.
Quick Fixes:
1. Quick Fixes:
2. 1. Open Basemark Task Manager or Windows Task Manager to identify heavy tests
3. 2. Clear cached data and reset benchmarks if supported
4. 3. Disable unnecessary background tests or telemetry
5. 4. Update Basemark to the latest version
6. 5. If needed, enable Memory Saver in Basemark settings
Frequently Asked Questions
Is basemark-service.exe a virus?
No, the legitimate basemark-service.exe from Basemark Oy is not a virus. Verify the path is C:\Program Files\Basemark\BasemarkService\basemark-service.exe and that the digital signature shows Basemark Oy.
Why is basemark-service.exe running in the background?
basemark-service.exe runs as part of Basemark's benchmarking workflow. If it's present in the official installation directory and signed by Basemark Oy, it's expected during tests.
Can I uninstall Basemark?
Yes, you can uninstall Basemark via Windows Settings or Control Panel. Your results may be retained if you use the built-in export; otherwise data may be removed.
Can I disable basemark-service.exe?
Yes, you can disable Basemark service to stop background benchmarking. It may impact scheduled tests and future results until re-enabled.
Where is basemark-service.exe located?
The basemark-service.exe file is typically located at C:\Program Files\Basemark\BasemarkService\basemark-service.exe. The path may vary if you installed in a custom directory.
Does basemark-service.exe affect system performance?
Basemark service executes benchmarks and collects results; it can affect system responsiveness only during active tests. Normal usage should be light when idle.