Quick Answer
Acronis True Image's executable manages backup tasks, disk imaging, scheduling, and cloud sync. It runs multiple processes for different components; it is safe when obtained from official sources.
What is TrueImage.exe?
TrueImage.exe is the primary executable for Acronis True Image backup software. It spawns several internal processes to manage disk imaging, backup tasks, scheduling, cloud synchronization, and user interface actions. This modular design improves reliability and allows background backups without blocking the UI.
Acronis True Image uses a modular architecture: a core service, backup engine, scheduler, cloud agent, and UI launcher. Each backup session may spawn worker processes that coordinate I/O, VSS snapshots, and incremental imaging for minimal downtime.
Quick Fact: Acronis True Image supports offline image creation and cloud backups, with multiple components handling tasks in parallel to minimize user impact.
Types of True Image Processes
- Core Service: Coordinates licensing, updates, and task orchestration
- Backup Engine: Executes disk imaging and incremental backups
- Scheduler Process: Executes and monitors scheduled backup jobs
- Cloud Agent: Manages cloud synchronization and remote backups
- UI Launcher: Runs the main user interface and task control panel
- Restore/Mount Service: Handles mounting of backup images for restore operations
Is TrueImage.exe Safe?
Yes, TrueImage.exe is safe when it's the legitimate file from Acronis downloaded from official sources.
Is TrueImage.exe a Virus or Malware?
The real TrueImage.exe is NOT a virus. Malware may disguise as acronis-related names.
How to Tell if TrueImage.exe is Legitimate or Malware
- File Location: Must be at C:\Program Files\Acronis\TrueImage\TrueImage.exe or C:\Program Files (x86)\Acronis\TrueImage\TrueImage.exe. Any other location is suspicious.
- Digital Signature: Right-click TrueImage.exe → Properties → Digital Signatures. Should show signer 'Acronis International GmbH'.
- Resource Usage: Idle CPU usage should be low; backups spike CPU during tasks. Persistent high CPU when idle is suspicious.
- Behavior: True Image should run only during backups or UI actions. Background processes should be minimal when idle.
Red Flags: If TrueImage.exe is located in unusual folders (like AppData, Temp, or System32), runs when no backup is scheduled, lacks a valid signature, or uses resources constantly, scan with antivirus software. Beware of similarly-named files such as 'Acronis.exe' or 'TrueImage64.exe' from untrusted sources.
Why Is TrueImage.exe Running on My PC?
TrueImage.exe runs when you start Acronis True Image, schedule backups, or when background tasks like cloud sync or maintenance checks occur.
Reasons it's running:
- Active Backup or Restore Operations: Acronis is actively performing a backup or restore, which starts worker processes.
- Scheduled Backups: Automated backup jobs run in the background, spawning processes even if the UI is closed.
- Cloud Sync / Remote Backup: Cloud sync or remote backup tasks run in background to transfer images.
- Background Maintenance Tasks: Licensing checks, index building, or log uploads can run in the background.
- Startup and Service Components: Acronis services and agent components may launch at Windows startup to ensure readiness.
Can I Disable or Remove TrueImage.exe?
Yes, you can disable acronis-true-image-exe. It's safe to close the UI and disable startup/background services if you don't use it.
How to Stop TrueImage.exe
- End Active Backups: Open Acronis True Image and cancel or pause running backups
- Close the Application: Exit the application; ensure tray icon is closed
- Disable Startup: Task Manager → Startup tab → Disable Acronis True Image
- Disable Background Tasks: Acronis settings → General → Turn off 'Continue running background tasks' if available
- Stop Services: Open Services (services.msc), stop 'Acronis Scheduler Service' and related services
How to Uninstall True Image
- ✔ Windows Settings → Apps → Apps & Features → Acronis True Image → Uninstall
- ✔ Control Panel → Programs → Uninstall a program → Acronis True Image → Uninstall
- ✔ Consider using an official uninstaller tool from Acronis and reboot after removal
Common Problems: Backup Failures and Performance
If acronis-true-image-exe is misbehaving, perform these checks to stabilize backups and reduce resource impact.
Common Causes & Solutions
- Large Backup Sets: Limit backup size and retention, enable compression, and prune old backups to reduce I/O load.
- Concurrent Backups: Reduce concurrent tasks in settings; avoid running multiple full backups at the same time.
- Cloud Sync Issues: Check network stability, re-enter cloud credentials, and verify cloud service status.
- Antivirus Interference: Add Acronis install folder to antivirus exclusions to prevent scanning during backups.
- Outdated Software: Update to the latest Acronis True Image version from the official site.
- Corrupted Backup Plans: Repair or recreate backup plans; review logs at C:\ProgramData\Acronis\TrueImage\Logs for errors.
Quick Fixes:
1. Open Acronis True Image Task Manager and identify heavy tasks
2. Pause or cancel active backups; avoid running large backups during peak usage
3. Check and apply available updates from the official Acronis site
4. Add Acronis folders to antivirus exclusions
5. Review retention policies and reduce retained backups
Frequently Asked Questions
Is TrueImage.exe a virus?
No, the legitimate TrueImage.exe from Acronis is not a virus. Ensure the file is located at C:\Program Files\Acronis\TrueImage\TrueImage.exe and has a valid digital signature from 'Acronis International GmbH'.
Why is TrueImage.exe using so much CPU?
High CPU typically occurs during active backups or large disk imaging. Use the Acronis Task Manager to identify the specific task and pause or schedule backups during idle times.
Can I delete TrueImage.exe?
If you no longer use Acronis True Image, you can uninstall the software via Windows Settings or Control Panel. Deleting the executable by hand is not recommended.
Can I disable TrueImage.exe?
Yes. Close the UI and disable startup/background tasks in Windows Task Manager and Acronis settings to prevent automatic backups or cloud syncs.
Why does TrueImage.exe start on Windows startup?
Acronis may configure startup tasks to ensure backups run on schedule and cloud sync is available. Disable startup in Task Manager if you don’t need automatic backups at boot.
How do I reduce memory usage by TrueImage.exe?
Limit the number of active backup tasks, prune old backups, enable compression, and use Memory Saver options in Acronis settings to control resource usage.